Job Summaries

We place a strong focus on compassionate, caring and knowledgeable service to our patients, clients, team members and community.  Must be a motivated, team player who is passionate about their work ethic. Seeking someone who is dependable, positive and has a friendly attitude with great client service skills and cares compassionately for animals.  Maintain a harmonious and cooperative relationship with those contacted in the course of work. At least 1 year of experience is preferred but not required. Experience with cloud base computer software programs is a plus. Work requires lifting and carrying patients or patient’s belongings up to approximately 50 lbs and requires sitting or standing for extended periods of time.  Available to work full-time; weekdays 7:30 am until 6:30 pm and Saturdays 8:00 am-1:00 pm. Full and part-time will have rotating schedule to help with kennel duties during holidays and weekends.

Veterinary Technician

 

Veterinary Technician responsibilities and duties: Safely handle and restrain patients using low-stress measures for exam/treatment of pets.   Assist veterinarian is any procedures or necessary tasks for care of patients. Perform x-rays, prep for and assist with surgeries and dental cleanings.  Perform venipuncture, place IV catheters, give injections, read lab cytologies and fecals. Maintain accurate electronic records, explain estimates and obtain patient history.  Need to educate clients about common pet health concerns and show how to give medications to pet. Prepare prescriptions and inventory of drugs. General clinic and enclosure maintenance cleaning and disinfecting, feeding, walking and care for pets. Must cross train to perform front desk duties.

  • Strong focus on compassionate, caring and knowledgeable service to our patients, clients, team members and community.

  • Performs all duties in accordance with hospital medical policies and procedures.

  • Refills prescriptions in accordance with hospital policies and procedures.

  • Answers client’s inquiries about hospital policies, basic pet care questions and treatment plans (estimates) for procedures and care.

  • Understands usage and dosage for all prescription drugs including heartworm preventive and prescription flea control products and can readily explain them to the client.

  • Maintain client/patient records and charges in an electronic format accurately, thoroughly and promptly.

  • Maintains the appearance and cleanliness of the office, exam rooms/pharmacy, treatment, waiting/exit/hallway and surgery areas.

  • Knowledge of external/internal parasites and disease/preventative vaccines and vaccine protocol. Understanding of vaccines, heartworm and flea tick prevention carried in clinic.

  • Work almost constantly in the presence of other staff members and clients.

  • Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.

  • Weighs and escorts clients/patients into and out of exam rooms.

  • Obtain relevant health history and information from clients and maintain medical charts.

  • Safely handle and restrain patients using low-stress measures as possible for exam/treatment of pets.  Assist veterinarian is any procedures or necessary tasks for care of patients.

  • Obtain what is needed for doctor prior to exam of the patient; vaccines, cytology necessities, HW tests...

  • Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.

  • With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.

  • Educating clients on take home medication, administration, preventative care and flea/heartworm medications.

  • Assists with taking x-rays and ultrasound.

  • Assist with inducing anesthesia, monitoring and maintenance of the anesthesia machine and monitors.  Including monitoring oxygen and the levels.

  • Prep for and assist with surgeries and dental cleanings/procedures.

  • Preparing surgery packs, surgery drapes, instruments and using the autoclave.

  • Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, labs and patient housing areas.

  • Assisting doctors in exam rooms by obtaining weight, temperature, basic vitals.

  • Do routine suture removals, nail trims and anal gland expressions.

  • Patient restraint, IV catheter placement and blood draws.

  • Medication and vaccine administration.

  • Sympathetically and patiently treating hospitalized and boarding animals; including but not limited to walking, monitoring, feed/water and loving on each one.

  • Various Kennel duties as needed

  • Preparing, running and reading lab samples such as fecals, cytologies and urinalysis.

  • Anticipate needs and medications of doctor, be a self-starter with the ability to multitask in a fast paced environment, communicate effectively and professionally with team members, provide compassionate customer service, demonstrate proficient computer use .

  • Maintaining and inventorying of drugs, including controlled drugs.  

  • Be willing to guide, mentor, and support fellow team members.

  • Performs other duties as assigned.

Receptionist

 

Receptionist responsibilities and duties: Exceptional customer service and outstanding patient care by treating every pet that comes in as if it were our own.  Greet clients, answer phones, schedule appointments/reminders, taking payment, providing estimates, weigh patients and verify client/patient information in the database and maintaining accurate electronic records.  Requires a practical knowledge of hospital organization and services, standard procedures and veterinary record terminology used in the hospital. Keep the office organized, ensuring a smooth and efficient client flow to see that appointments remain on schedule by being completely familiar with times required for different procedures and problems so you can schedule accordingly.

The receptionist is the client’s first contact when calling or visiting the practice and as such presents the professional image of the practice to callers and visitors.  They are to be efficient, very pleasant, courteous, polite, concerned and helpful to all clients under all conditions and at all times. The receptionist answers telephones, greets and checks in clients, receives and transmits telephone and other messages, prepares billing and collects payments and performs a variety of other related services. Cross training in other positions is required.

  • Performs all duties in accordance with hospital medical policies and procedures.

  • Greets clients, enters or updates client and pet information into practice computer system and schedules patient appointments.

  • Answers telephones and communicates with clients in a professional and friendly manner; multi-tasking is a requirement.

  • Use of a multi-line telephone system, inter-office intercom system, scanner and email in an accurate and prompt manner.

  • Screens calls to determine which should be handled by veterinary technicians, office manager or doctors.

  • Answers questions regarding the status of hospitalized patients as directed by the attending veterinarian.

  • Refills prescriptions in accordance with hospital policies and procedures.

  • Follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms. Is capable of triage when clients call with potential emergencies.

  • See appointments remain on schedule by being completely familiar with times required for different procedures and problems, scheduling accordingly.

  • Answers client’s inquiries about hospital policies, basic pet care questions and estimates costs of procedure.

  • Prepares health certificates, immunization certificates, laboratory reports, euthanasia certificates, surgical and drop off consent forms and reminders; scans and attaches these documents in to patient records.

  • Obtains necessary information for drop off exams, testing, medicating, feed and boarding as necessary.

  • Prepares client invoices and obtains payments after services performed.  Knowledge of payments options.

  • Performs over-the-counter selling of specialty merchandise, exercising a technical knowledge of the products sold.

  • Understands usage and dosage for all prescription drugs including heartworm preventive and prescription flea control products and can readily explain them to the client.

  • Maintain client/patient records and charges in an electronic format accurately, thoroughly and promptly.

  • Be sure all routine procedures such as vaccinations, heartworm/fecal tests, etc. are up to date.

  • Maintains the appearance and cleanliness of the office, waiting/exit/hallway areas.

  • Prepares bi-monthly reminders for annual wellness check ups.

  • Knowledge of external/internal parasites and disease/preventative vaccines and vaccine protocol. Understanding of vaccines, heartworm and flea tick prevention carried in clinic.

  • Performs follow ups by phone, text or e-mail to check patient progress.

  • Work almost constantly in the presence of other staff members and clients.

  • Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.

  • Weighs and escorts clients/patients into exam rooms.

  • Performs other duties as assigned

  • Knowledge of proper maintenance/cleaning and sanitizing all cages, runs and related areas.

  • May have to help in kennel duties during holidays and weekends.

  • Maintain good and cooperative relationships with other employees.

PERSONAL REQUIREMENTS

  • Professional appearance.

  • Feel and express a genuine liking for animals and for working in an animal care environment.

  • Understand and carry out oral and written directions. Identifies and communicates errors to doctors.

  • Perform basic computer skills

  • Physical Effort: Work requires lifting and carrying patients or patient’s belongings weight up to 50lbs; requires sitting or standing for extended periods of time.

  • Being in the vicinity and potentially needing to help take x-rays, thus having proper training.

Veterinary Assistant/Kennel Assistant

 

Must have a love of animals and not be timid around cats or dogs.  No experience is necessary but it is a “gateway” position into veterinary medicine and many of us started in this area.  Must still be comfortable speaking with clients as you have contact with them at drop off of patients and discharge from the hospital as well in the exam room.  This role is very important because clients are entrusting us with their loved ones and we want them to feel comfortable leaving their animal in our care. This is very stressful for both the client and patient.  Animals must be monitored closely for changes in behavior, eating/drinking, urination/defecation habits, etc and doctors must be notified quickly of any changes or concerns. The animals will develop relationships with the kennel staff and helps them to be more comfortable when staying.  You truly “must love pets” to work this closely with them and care for them as your own. The Assistant Position involves all care of animals which includes assisting technicians, walking, feeding, medicating and monitoring. This position is also responsible for the general cleanliness of the hospital, kennel and outside areas,  Gives baths and does whatever grooming as may be necessary for cleanliness of each animal. Must be available to work weekends and holidays, as these are the busiest times for the kennel.

  • Cleans and sanitizes all cages, runs, wards, outside and related areas.

  • Sympathetically and patiently treating hospitalized and boarding animals; including but not limited to walking, monitoring, feed/water and loving on each one.

  • Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.

  • Responsible for the cleanliness of the hospital; from the front office, exam rooms, pharmacy, treatment, kennel, employee lounge, restrooms to outside grounds including feces removal promptly.

  • Gives baths (ordinary and medicated) and does whatever grooming as may be necessary for the cleanliness of each animal.

  • Recognizes and records any unusual condition or abnormal behavior of any animal in the hospital, observes animal recovering from anesthesia.

  • Feeds each animal as prescribed by the attending veterinarian and records appetite and drinking behavior.

  • Receives animals to be admitted for hospital care and is responsible for their proper identification before taking from the owner.  Labeling their location in the clinic with the proper cage identification.

  • Releases animals, all their belongings and medications to their owners as directed by the attending veterinarian and insures that every animal released is clean and properly groomed.

  • Assists doctors, technicians, assistants and other personnel with the administration of medications or with restraint.

  • Remove and wash soiled laundry and keep clean laundry stocked.

  • Other duties assigned as required.

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